Enterprise Quality Objectives & Strategic Planning
| Year | Level | Code | KPI Name | Dept | Target | Owner | Action |
|---|---|---|---|---|---|---|---|
| 2026 | Organization | KPI-CORP-01 | Customer Satisfaction Index | Sales/CS | ≥ 90% | QMR | |
| 2026 | Section | KPI-LOG-01 | On-Time Delivery (OTD) | Logistics | ≥ 98% | Log Mgr | |
| 2025 | Organization | KPI-25-01 | Market Share Growth | Marketing | ≥ 15% | Director | |
| 2026 | Process | KPI-PROD-05 | Production Defect Rate | Production | ≤ 2% | Prod Mgr |